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Leaders Know how to Effectively deal with Problems

Frustrated Managers create Frustrated Employees

Employees react and respond to the behavior of their boss. Positive forward thinking is the basis for cohesive teamwork. Angry managers derail teamwork and stop the flow of information.

Managers need a consistent flow of good information to make good decisions. Great leaders encourage the flow of information whether it's good or bad news.

Employees have two fears about coming forward and speaking up about issues in the company. One fear is that the manager is going to be angry with them and the second fear is that the manager is going to screw up fixing the problem.

You see this a lot when there is a problem with an employee. Other employees will not come forward.

In any event, if you are in business, you are going to have problems. Sometimes they are small, sometimes they are big, and as Dex Allen, a friend of mine, once said sometimes they are ball-busters.

My reaction is the same regardless of the magnitude of the problem. No immediate reaction except disappointment.

I'm Behind you 100%

Employees want to know that the person they depend upon has strong leadership skills and remains firmly in control. Acts of anger are displays of loss of control. The last thing any organization needs is an unpredictable captain of the ship.

Unpredictable leadership causes employees to pull out the sandbags and foxhole shovels at the first sign of trouble. They are smart enough to hide from potential incoming rounds because even shrapnel is painful. Confidence in leadership wanes, teamwork suffers and you are left with a bigger problem and less help to get you out of it.

What is also lost in all of this is the opportunity for people to grow, learn and build a stronger company.

Strong Relationships are built during times of Stress

If an employee comes to you after screwing something up, you could get angry, belittle them and really vent. But little will be accomplished.

A strong leader with an open relationship, will encourage people to come forward. These are the great opportunities you get to mentor someone and strengthen your role as a leader.

These are all the little steps and leadership skills that are important when you are trying to turn a company around.

Employees want managers and leaders they respect and have confidence in. There is no bigger display of confidence and leadership then how you deal with adversity.

Great leaders remain calm during troubled times and reassure those around them. Employees believe the managers are firmly in control and everything will work out.

Why do they believe this? Because the manager isn't panicking yet.




Questions or Comments, send an e-mail to Keith Martin: keith@ttttc.com